Shipping policy

Thank you for shopping with Oliver Brown. We are committed to delivering your premium bag products accurately, in excellent condition, and within a reasonable timeframe.

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.

If we experience a high volume of orders, processing times may be extended. Customers will be notified via email if there are any significant delays in order fulfillment.

Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or public holidays.

Once your order has shipped, you will receive a shipment confirmation email with tracking information and a direct link to track your package.

Tracking details typically become available within 24-48 hours after shipment. If you do not see updates immediately, please allow additional time for the carrier to scan the package.

Please ensure that your shipping address is accurate and complete at checkout, including apartment or unit numbers, buzzer codes, and any special delivery instructions.

Oliver Brown is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply.

Lost Packages:

If your package is lost in transit, please contact us within 7 days of the expected delivery date so we can initiate an investigation with the carrier.

Damaged Items:

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original packaging.

Stolen Packages:

If you believe your package has been stolen after delivery confirmation, please contact us within 48 hours, and we will assist you in filing a report with the shipping carrier and local authorities.

We will review each situation individually and work to resolve the issue as quickly as possible.

To ensure the longevity of your bag, we recommend following the care instructions included with each product. Proper storage, cleaning, and handling will help maintain the quality and appearance of your bag.

Oliver Brown is not responsible for damage caused by improper cleaning, overloading, exposure to extreme conditions, alteration, or misuse of the products.

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customs processing times may vary by country and can affect the overall delivery timeline.

We currently ship to most countries worldwide; however, some remote locations may have limited or no shipping availability.

Certain destinations may have restrictions on specific bag materials or sizes. If we are unable to ship to your provided address, we will notify you promptly and process a full refund.

If you have any questions regarding this Shipping Policy, please contact us:

Company Name: Oliver Brown

Phone: +64 (022) 6890-880

Email: support@aerithrablabs.shop

Physical Address: 43 Earn Street, Appleby, Southland, Invercargill 9812, New Zealand